The quality, services and craftsmanship offered at frameXpress is proving increasingly popular as new customers are quickly grasping. The company has always placed customer services as the crucial factor in establishing and maintaining strong working relationships.
A recent increase in new customers has led to substantial new orders in and around the UK for the Midlands based fabricator. Having an established reputation for providing premium services when it comes to conservatory and window installations the company is gaining new ground.
In a recent contract, frameXpress supplied all the windows and doors for a refurbishment project in Essex. The project was a redevelopment programme for Mrs Kerry Porter who owns a number of apartments which needed renovation and required complete refurbishment to the latest industry standards.
Mrs Porter wanted the highest standard products installed to ensure that both soundproofing and insulation issues could help to reduce energy bills and reduce noise disruption. Having seen the completed project, she is now thoroughly delighted with the end results and that the work was carried out within her planned timeframe.
Ian Davis, Sales Manager at frameXpress comments, “It is clear that our customers want more than just quality products and guarantees. It is essential in the industry today that a company can not only make promises but that they can also deliver them. Top quality customer support services make the real difference and are vital to a company’s success.”
The frameXpress team works diligently on all sized projects, going that extra mile to ensure that customers get the quality products they ordered in the shortest time or to suit their schedules.
As a supplier the entire team will not only provide the very best in terms of products but will also assist with more complicated projects and unusual conservatory installations offering highly qualified technical advice.
Mark Westbrook comments, “We are working relentlessly, during particularly difficult trading times to ensure that we provide a friendly, flexible and reliable service that reflects our high standards.”
He continues, “The product and support services from frameXpress over the years have helped us to maintain a strong position in a fiercely competitive market. The finishes, glazing options and security features incorporated into our range ensures that we can offer our customers total reassurance when it comes to all new projects but our flexibility appears to be placing us in a strong corporate position which is very rewarding.”
He concludes, “Developing strong business relations is tremendously important to this company and it is reassuring to know that our both our existing and new customers are benefitting from the flexibility and reliability we offer.”