Nearly 40% of window and conservatory installation companies who apply to join DGCOS don’t get through the company’s rigorous accreditation process. The Double Glazing and Conservatory Ombudsman Scheme (DGCOS), launched earlier this year, has attracted many long-established and reputable firms, but many installers fail to meet the organisation’s high standards.
“We consider every company that applies,” says Tony Pickup, Founder of DGCOS, “but many simply don’t have what we’re looking for. Every installer has to supply at least 10 homeowner references from recent jobs plus 3 supplier references, and we also ask for copies of their health and safety policies, their contract terms and conditions and public liability and employer’s liability insurances. Our dedicated accreditation team investigates every detail in a 12 point process, (see www.dgcos.org.uk/member_join). Where we can, we help companies with their procedures and policies to ensure they meet our standards, but many applicants fail because of County Court Judgements, bankruptcies or multiple phoenixing.
“Our checks are ongoing too,” continues Tony. “One company was recently expelled because they didn’t disclose a phoenixed company which subsequently came to light. It didn’t turn up in our initial investigation because the directors were different, so we now look up as many variations on company and owner names and addresses as we can. It’s very thorough process, but the feedback from members who have made it – and their customers – has been remarkably positive. It