Product reliability as well as quality and delivery guarantees from the frameXpress team have once again reaped major benefits for the company. frameXpress was contracted to supply both a curtain walling system as well as a large conservatory for a combined project worth in excess of £100,000 for Berben Installations and Windows.
Harborne Girls School had contracted Birmingham based Berben to replace a tired old system with the dynamic new curtain walling system using Profile 22 products. Additionally, the Birmingham based company were asked to install a large 5m x 7m conservatory which was to be used as an extension to the cafeteria and kitchen area.
As the installation schedule was exceedingly tight, with completion required during a school holiday, it was vital that the order was manufactured accurately and that it was delivered on time.
Having used the products and services of frameXpress for over 10 years, the Berben team has come to rely upon both the technical expertise and the delivery guarantees from the company. Berben has seen steady growth over the last few years with staff at the company taking pride in the dependable reputation they have established. Working on a variety of projects in both the domestic and commercial sectors as well as local authority contracts the company has developed an impressive reputation.
Paul Tunley, Managing Director, Berben Installation and Windows comments, “This unusual project is a great success story for all of us. The Harborne Girls School are delighted with the end results and we knew they would be. One of the main reasons for returning to frameXpress is that we know we can rely upon the quality of the products supplied. The support service and technical advice is exceptional and they will deliver promptly on-site when we need it. This is a team I know I can always rely upon for help when required.”
He continues, “This business sector can be aggressive and it is always important to know that the products are reliable. Over the years I feel that we have developed more of a business partnership with frameXpress as I can be confident with the installations and that my customers will be more than satisfied with the end results.”
frameXpress is well recognised for offering customers more than just basic products, with a technical support service that is unmatched. Any procedural queries are quickly resolved by a flexible and highly trained team who provide professional solutions in order to support customers’ business needs. This is considered a critical element to developing strong business relations.
Mark Westbrook comments, “At frameXpress we pride ourselves on providing superior standards for our customers, ensuring that quality and service remain a priority. It is reassuring to know that Berben have such great confidence in the frameXpress team as a whole.”