- Double Glazing and Conservatory Ombudsman Scheme (DGCOS) -

The GGF does not have an Ombudsman, with or without quotation marks.


Dear Ian

Commenting recently (28th June) on the Renegade Conservatory Guy blog about the recent Which? report, a director of the GGF and FENSA alleged that “GGF members have their own ‘Ombudsman’”.

This distortion is more than just a bit of spin, and it illustrates why the industry so badly needs the Ombudsman Scheme. I am sure the GGF is well enough advised to know the difference, but his attempt to confuse an in-depth, compulsory, free of charge, legally binding Ombudsman (with judicial powers) with an opt-in/opt-out arbitrator with no powers of enforcement is an example of the sort of half truth that has beggared double glazing for so long.

That sort of industry self-deception has been regularly exposed by Which? for decades, along with other tricks of the trade. It’s why the industry is used by The Daily Mail, and others, as a benchmark for bad practice and dishonesty.

The GGF does not have an Ombudsman, with or without quotation marks. Let us be clear in future, please - and honest.

Yours sincerely

Tony Pickup
Founder of the Double Glazing & Conservatory Ombudsman Scheme (DGCOS)



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Double Glazing and Conservatory Ombudsman Scheme (DGCOS)

The Double Glazing and Conservatory Ombudsman Scheme was launched in January 2010. It offers homeowners effective peace of mind and protection if jobs go wrong and communications break down. Homeowners who use DGCOS members get access to professional mediators, independent inspectors and a legally binding dispute resolution service, all free of charge. DGCOS ensures that every customer of every member has deposit and work-in-progress insurance and an insurance-backed guarantee, provided by an approved supplier.

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