Designed to help increase customers’ profits, Edgetech’s 360 business support has gone live on www.superspacer.co.uk. With information on the Super Spacer Dealership, products, machinery, finance, marketing and productivity, the highlight of this next generation website is a private member only section. Andy Jones, Managing Director explains: “Customers are assigned a login which gives them access to a wealth of practical business resources including production training DVDs, online ordering of marketing materials, the 20 year warranty, and downloadable product datasheets. We’ve invested a lot of time and resources over recent months in this online facet of 360 to give customers instant access to what they want when they want it.
“To help win sales, the marketing library includes copies of the Super Spacer Dealership DVDs, brochures, dealership scheme guides, Power Point presentations on the Dealership scheme and a guide on how to achieve Window Energy Ratings. Customers can also order free retail brochures for themselves and their customers to help sell in the home, in addition to a wide range of trade and retail marketing support including downloads of template letters, adverts and direct mail. There is also the opportunity to add Edgetech’s Window Energy Rating microsite to your own website absolutely free.
“To help optimise productivity the 16 section online training DVD is designed to supplement the site training given by our field technicians and the sessions we hold at our Coventry Centre of Excellence. It guides operatives through every step of manufacturing a glass sealed unit using Super Spacer warm edge spacer.
“The 360 support package is Edgetech’s acknowledgement that in today’s market, customers demand and deserve more than just product. For warm edge spacers, top performing thermal efficiency should be a given. It’s the rest of the support that matters in helping customers win the order.”