Halifax super-fabricator Polyframe has achieved a major industry coup by securing a five-year contract – worth £15 million – to supply windows and doors to emergency call out and repair solutions provider, Homeserve.
Under the agreement, Polyframe will supply windows and doors – all fabricated from WHS Halo’s leading chamfered 70mm Eclipse PCE suite – to Homeserve’s entire nationwide network of 45 branches on a five-day lead time. Homeserve was founded as part of as an emergency repairs arm of South Staffordshire Water; devolving from the Group in 2004. It is now the UK’s largest home assistance business in the country – delivering its services both on behalf of major companies and direct to the consumer.
Prior to sealing the deal, which took 18 months to clinch, Polyframe had trialled its products with Homeserve for three months and now becomes sole supplier to the company, which previously sourced its windows from 15 separate fabricators.
Mark Aylen, National Purchasing & Supply Manager at Homeserve, commenting on the deal said, “It was a major step for Homeserve to reduce its fabricator base from 15 to one; and award the contract on the five year basis. That said, we have been impressed with not only the quality of Polyframe’s products; but also its unrelenting commitment to customer service. We are very much looking forward to working with them as our preferred supplier in this sector for years to come”.
Company founders – Martyn Buckley and Mario Earley – come from installation and engineering backgrounds respectively, and have a keen technical eye for what works in production and on site and have developed the group – over the last 12 years – accordingly. The business ethic revolves around offering a hard-working customer focussed team with the drive and enthusiasm to meet all its customer demands. This, linked with a professional and knowledgeable sales team, ensures Polyframe gives its customers a very high and consistent level of service.
Over the last few years Polyframe has invested over four million pounds into State-of-the-Art computer controlled machinery. The company has also invested a further half a million pounds on bar coding software to give complete control. Polyframe also gives its entire nationwide customer base access to its IT department, and many have had their own software – supplied by Polyframe – installed to further enhance their own businesses.