Fitter-focused trade fabricator, Framexpress has strengthened customer support with a new addition to its Customer Care team to help deliver Framexpress’ trade promise of 48-hour windows.
Chelsie Redfern has moved from the transport administration department into customer care at Framexpress, so she already knows the business inside out, and many of their customers.
Stuart Green, Director at Framexpress explains: “Chelsie joining our Customer Care team is a result of impressive growth in the business and our commitment to quality and customer support.
“As soon as an order is placed, our Customer Care team takes over from our order processors. They cover everything from pre-delivery liaison through to accounts queries. They’re the go-to team for customers, who can ask them anything about their order.
“It’s fantastic to see Chelsie move from transport admin into a more varied customer support role.”
Framexpress offers fast, hassle-free 4-hour quotes and 48-hour windows to help installers get on and fit more jobs every week.