- Brisant Secure -

Letter to Fenestration News

Dear Ian

Since publishing our door furniture performance and warranty research in May, installers have told us about the true cost of product failure which is tarnishing reputations as well as furniture.

The door furniture ‘credit on return’ policies, where a credit for the rotting component is paid only when the faulty product is brought back from site, packaged and shipped off to the supplier for inspection. This is a contributor of why 77.5% reported they are unhappy with how these warranty issues are handled.

Customers tell us the return processes are so convoluted that in many cases they simply don’t bother returning the item. They pay the supplier of the faulty product for another one and fit the same again!

The real cost to installers is taking the complaint from the homeowner, returning to site, ordering replacement products and then going back to make good a fault not of their making. But the cost is far greater than the hours and fuel, it’s the alternative cost of what they could have earned whilst servicing their suppliers warranty promise.

Head Offices then don’t see the magnitude of a problem. If their return processes are so tortuous that products don’t get returned, they could be peddling the same product for 30 years without thinking there is a need to improve.

This is why we created The Sweet Guarantee. If it pits, we handle it directly. A fit and forget, don't involve yourself guarantee, supported with test data of 33 times the required standard at 8000+ hours in a salt spray chamber and still no reported issues.

Nick Dutton

CEO
Brisant Secure



News title: -    Letter to Fenestration News
Submitted by: -   
Date published:-   
Brisant Secure

Brisant Secure is led by cylinder lock expert CEO Steve Stewart. Steve designed Brisant’s range of innovative, premium quality, top performance cylinders, which have been widely accepted by the locksmith market and now making rapid in roads to the replacement door market. Having previously run ABS and designed Avocet’s ABS lock, many consider Steve the leading cylinder lock designer in the UK.

In an industry that relies on £3 Euro cylinders, standards and guidelines are complicated and often confused, so installers are misled as to the real security they are selling, and homeowners think they are more secure than they are. Brisant wants to change that.

Sold Secure Diamond testing has no rules. All cylinders are tested using any and all means known to breach cylinders. There is no time limit to how long a trained MLA locksmith can have to dissect the lock. If the lock breaks, it failed. If the lock isn’t breached by any attack, it is awarded Diamond status. Cylinders that have achieved this rating are truly the locks that lock.

  |     |     |     |     |     |     |