With such an extensive product offering for the home improvement market, it’s clear to see why Lincolnshire based Sternfenster has such an impressive heritage to its name. With a wealth of happy customers who come back to them time and again, quality and service is of the utmost importance. They need suppliers that won’t let them down – which is why they use DOORCO for all of their composite door requirements.
“We initially took DOORCO products as a large customer at the time had specified their slabs,” explains Shaun Cannon, Stores and Purchasing Manager at Sternfenster. “To start with, we paralleled two suppliers and it soon became clear that the product range of styles, colours and the overall offering from DOORCO, was much better suited to our customers’ needs. We’ve been a customer for three years now and they are our sole supplier of composite door slabs.
“We’re currently seeing the contemporary range grow in popularity, with their Monza slab a firm favourite. Anthracite grey is still extremely popular, although we have been asked for a few more unusual colours too. We are currently working towards an extension to our range to include the LINKS door, as we’re sure this will also be popular with our customers. A door slab is a complex product, making machining them a difficult process. Inevitably, some problems do occur along the way, but it’s fair to say as and when that happens, DOORCO always rectifies the situation quickly and effectively and most importantly, they keep communicating with us.
“Composite doors tend to sell themselves, but having a great product and being able to offer the customer a wide range of styles and colours, means our customers don’t need to look anywhere else. We’ve also found DOORCO’s brochures and sales support team to be extremely useful. We’ve been in the business for almost 45 years, so in that context our relationship with DOORCO is relatively new, but it keeps going from strength to strength and I’m sure it will continue long into the future.”