Europe’s largest window and door hardware distributor, VBH (GB) has achieved an outstanding 97.1% on time, in full (OTIF) delivery to its customers during May. With thousands of product configurations and tens of thousands of components from its own greenteQ and other leading brands, this a significant achievement for VBH and demonstrates its commitment to customer service.
With branches in Kent, Swansea and East Kilbride, VBH has a distribution centre in three of the home countries (with Northern Ireland being largely supplied via East Kilbride) ensuring true national coverage. Mark Skudder, VBH Logistics Director comments: “The OTIF figure takes into account sales of our own greenteQ branded products, as well as those from our main partners including Glazpart, Hoppe, Maco, Roto, Securistyle, Siegenia and Yale.
“Any delivery delays, of even the smallest item, can have an impact on the timely fabrication or installation of a product. Homeowners expecting an installation don’t want to hear about a missing handle. They want what they ordered when it was promised without excuses.
“We’re particularly proud of the 97.1% figure as May was a very busy month with sales over 8% up on the previous year. greenteQ sales increased by more than 35% over the same period. This clearly shows that our strategy of developing greenteQ products such as the Clearspan Bi-fold and Invisifold slide & fold ranges to sit alongside our 3rd party offering is working well.”
Stock in each VBH depot is tailored to the requirements of the region, with the popularity of different product lines sometimes varying around the country. VBH’s Q-secure guarantee is available on a large proportion of these products, covering against hardware failure in case of burglaries and break-ins.
Another example of VBH’s commitment to customer service, the VBH24 web shop has a newly updated product configurator that makes ordering easy. It shows customers the exact hardware required on complex installations such as tilt and turns, bi-folds or greenteQ Invisifold slide & folds. Alternatively, expert staff are on hand to process orders received over the phone or via email.
Mark adds: “We’ve seen a significant increase in the number of customers using our web shop since the updates. Not only do they benefit from the easier navigation and the configurator function, but they also receive free standard delivery on orders over £100.”
For more information about VBH and the service and support available, call Gary Gleeson on 01634 263263