Distinction Doors’ technical support team is on hand to support fabricators and installers with any technical queries. The five strong team, headed up by Technical Manager Alan Welch, supports Distinction’s customers from the initial set-up process through to ongoing technical support in relation to the fabrication and installation of their products and aftercare.
Alan Welch commented: “We work closely with both our fabricating customers and their installers and provide continuous support for their technical requirements. Our team of industry experts provide regular weekly or monthly face to face visits to our customers with hands on practical help covering all aspects of training and good production practices. Our customers tell us it’s reassuring to know that there’s someone on hand to provide the advice and support they need, when they need it.”
The technical teams’ industry knowledge includes direct fabrication and installation experience so they are best placed to support Distinction’s rapidly-growing customer base.
Alan concludes: “By continually supporting our customers we are helping to build excellent ongoing relationships. Whether we are working within their fabrication process or through direct on-site support, the level of expertise and support we offer is a value-added benefit for our customers.”
Distinction Doors never stands still and continues to add value to its offering, strengthening its position as the market-leading composite door company and supporting its customers in the process.