Thermoseal Group has installed a new order tracking and delivery system which is the final stage in achieving a completely paperless sales order processing service to customers.
As well as doing its bit for the environment, this system provides a multitude of benefits to customers including real-time tracking and satellite location of deliveries, as well as same-day e-mailed delivery notes and invoices.
With 21 vehicles delivering over 2,000 insulated glass components from its 4 UK sites, including two of the industry’s highest performance warm edge spacers – Thermobar and Thermoflex - this new tracking system complements the Group’s earlier-installed bar coding system to ensure that delivery errors are minimised and its teams work together to provide prompt and reliable deliveries.
Gwain Paterson, Thermoseal Group’s Managing Director explains: “All of our drivers are now issued with a device pre-loaded with all deliveries for the day, organised in order of allocated routes. All customer contact details and telephone numbers are also pre-loaded so the driver can contact customers as required.
“Once the items are dispatched, the customer receives an e-mail to say their order is on route. These routes are then tracked from our offices and timings are updated in line with driver location so our sales order processing teams can update customers with when their delivery is due for arrival and notify them of any delays. Satellite navigation also ensures drivers are re-routed to reduce hold-ups.
“On arrival at site the driver has a tick-list of items to be delivered which are checked off with the customer on receipt of the order. As items are selected and signed for on our digital device, this then triggers same-day emails to customers with the delivery note and invoice. The email addresses these are delivered to can be separate e-mail address of customers’ choice.
“This system also means we can keep in constant contact with our drivers. In the interests of our staff wellbeing and also to reduce vehicle down-time we have built additional features into the system, including prompts for vehicle checks where our drivers can log and photograph any issues so that we can arrange speedier vehicle maintenance. We can also make certain that our drivers take adequate breaks.
“As a bespoke addition to this system, we can also track our stillage’s to ensure that these are returned to our manufacturing site for re-filling and re-delivery.
“We would like to extend a big thank you to all those involved in the initial trials of this system.”