Window Ware, one of the UK’s largest and most trusted independent hardware distributors, is celebrating a flying start to 2018 with a remarkable service achievement. Thanks to continued investment and the full commitment of their dedicated team, the Bedfordshire-firm has consistently achieved over 97% OTIF (orders received on time, and in full) every month this year.
“This is an absolutely fantastic achievement, providing our customers with the fast and reliable service they need to run their businesses effectively,” comments Window Ware Managing Director Sam Nuckey. “When you consider the size and scale of our operation, and our unique service proposition that is personalised to each customer, it’s truly impressive and a real testament to the dedication of our team in every area of the business who work tirelessly to deliver the difference for our customers.”
“At Window Ware, we don’t just specialise in one product, in fact, we have over 6,500 unique products with 97% of that available with next day delivery, and 7 different ways to place an order too! It’s this unique and flexible service proposition which makes it a logistical operation to not only ensure the right products get to the right customer, but on time too. We achieve this through constant investment whether it’s in new technology, our process management, people development or our distribution centre, which currently holds over £2.5 million worth of stock.”
Cushioning customers from manufacturing delays or extended lead times, Window Ware’s extensive inventory includes window and door hardware, tools and consumables from the industry’s biggest and most respected brands including Yale, MACO and Trojan. Window Ware’s latest addition to its line-up is the exclusive Regal Hardware range of heritage-style window furniture.
“Of course, there is still room for improvement and our success doesn’t mean we will rest on our laurels,” adds Sam. “We are constantly looking at ways to improve our operation to build on this achievement and reach that 100%. We want to ensure we can continue to be that extension of our customer’s supply chains, providing the tools they need to meet deadlines, reach that next level and ultimately win new business.”