Buckinghamshire-based sash window specialists Roseview have strengthened their customer-facing team with new appointments and promotions.
Emma Gibbins joins the team as a Sales Administrator – a vital frontline role that streamlines the relationship between the fabricator and its clients.
“It’s my job to build effective relationships with our customers and any potential customers,” says Emma. “I’m the first point of contact for quotes, technical drawings and sales materials, and generally try and be as helpful as I can!
“The atmosphere here is really fun and busy, which is great - but everyone is incredibly serious about delivering value for our clients.”
Richard Burrells, Roseview Sales Director comments: “Emma’s only been with us a short time, but she’s already clearly having an impact. She’s doing a fantastic job from our perspective – and most importantly of all, customer feedback has been extremely positive!”
What’s more, an internal promotion has seen existing Sales Administrator Francesca Plows step up and take on additional responsibilities.
“My role now has three key aspects to it,” Francesca explains. “Firstly, I run our authorised installer network. We generate leads for our network members and it’s my job to filter those leads through to approved Roseview installers all around the country.
“Secondly, I liaise with customers on delivery dates. And thirdly, I’ve recently taken over Roseview’s social media, which I especially enjoy because it gives me a chance to get creative.
“I love working at Roseview because everyone is so passionate about what we do. We’re all on the same page, and we all want to go the extra mile to ensure we’re giving our customers the best possible service.”
Richard Burrells comments: “Francesca is a real talent – she’s been doing brilliant work with our social media, and single-handedly keeps our installer network ticking over too.
“With employees like these, we know we can maintain the high standards that have made our name, and we’re confident we’ve got a bright future ahead of us.”