Two years’ work on turning manufacturing and operations into a well-tuned service engine is paying off at the Solidor Group. The leading composite door manufacturer has achieved an impressive 100% OTIF (orders delivered On Time, In Full) for four months in a row between June and September.
By keeping to a five-day delivery promise for both Solidor and Residor, installers and their customers can rely on orders being fulfilled on time, in full, exactly as ordered. This makes a huge difference to service and satisfaction all the way along the supply chain. And by managing its own fleet of lorries and team of drivers, the Solidor and Residor doors arrive in perfect condition too.
The premium Solidor timber core composite door was joined by Residor’s GRP foam composite door in 2016. Both ranges come with Ultion locks fitted as standard and Solidor can also add the most secure options in the market, including Lock Lock handles and Winkhaus AV3 autolock magnets.
Residor is also now available in a range of new designs and styles, as well as the full palette of RAL colours. This means that architects and other specifiers, installers and builders have an astonishing 2,328 shades to offer customers.
The highest service standards, combined with the most secure and beautiful doors, are reflected in a 20% increase in sales in the first half of 2017. CEO Gareth Mobley comments: “We’re really excited about our continuing strong growth and that we can match our quality products with a quality service to satisfy our customers.”