Not one to rest on its laurels, following on from the announcement of increased sales, Deceuninck recently commissioned an independent agency to conduct a customer satisfaction survey. The results are in and the company is performing well with the highest ratings coming from products that meet industry standards, on time deliveries, customer service support, products’ appearance and features, product quality and electronic ordering.
Rob McGlennon of Deceuninck reveals more details from the survey: “What’s clear from this latest survey is that Deceuninck customers are quality conscious and keen to stay ahead of industry standards – these are among the attributes they rated the most important. These are also areas we scored well in. Significant improvement was reported in working relationships, something we have consciously been working hard to further improve in 2017, as well as marketing support and manufacturer training on new products. We were particularly pleased too that our smaller fabricators gave us some of our highest ratings, many of which were a big improvement compared with our 2016 results. Of course, there is always room for improvement and we have already put measures in place to improve our lower scoring areas.
“Deceuninck has always been a business built on relationships but never has this been more of a focus than it has this year. We are proud of the progress we have made but never want to rest on our laurels which is why we will continue to ask for honest feedback from customers, and more importantly, continue to act on that feedback to ensure we truly give our customers what they need, when they need it.”
Contact Carol Hearn on 01249 816969 to find out more about Deceuninck