- Deceuninck -

High Ratings for Deceuninck According to Independent Survey

Not one to rest on its laurels, following on from the announcement of increased sales, Deceuninck recently commissioned an independent agency to conduct a customer satisfaction survey. The results are in and the company is performing well with the highest ratings coming from products that meet industry standards, on time deliveries, customer service support, products’ appearance and features, product quality and electronic ordering.

Rob McGlennon of Deceuninck reveals more details from the survey: “What’s clear from this latest survey is that Deceuninck customers are quality conscious and keen to stay ahead of industry standards – these are among the attributes they rated the most important. These are also areas we scored well in. Significant improvement was reported in working relationships, something we have consciously been working hard to further improve in 2017, as well as marketing support and manufacturer training on new products. We were particularly pleased too that our smaller fabricators gave us some of our highest ratings, many of which were a big improvement compared with our 2016 results. Of course, there is always room for improvement and we have already put measures in place to improve our lower scoring areas.

“Deceuninck has always been a business built on relationships but never has this been more of a focus than it has this year. We are proud of the progress we have made but never want to rest on our laurels which is why we will continue to ask for honest feedback from customers, and more importantly, continue to act on that feedback to ensure we truly give our customers what they need, when they need it.”

Contact Carol Hearn on 01249 816969 to find out more about Deceuninck



News title: -    High Ratings for Deceuninck According to Independent Survey
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Deceuninck

Founded in 1937, Deceuninck is one of the world’s major PVC-U window and door systems companies. Deceuninck has been established for over 30 years in the UK, with production, distribution and head office in Calne, Wiltshire. It is in the top three in most major world markets, and is a leader in innovation, sustainability, colour and design.

Deceuninck products are premium brand, highly rated by homeowners for appearance and kerbside appeal. As a committed innovator, Deceuninck aims to make better quality, more energy efficient products to help its fabricator customers sell more at improved margins.

Deceuninck is known for its ‘pretty’ windows with inbuilt symmetry and clean sightlines. Its Heritage Window Collection helps fabricators and installers stand out in the market with a choice of beautiful Flush Sash, Chamfered and Sculptured windows and doors. The award-winning Heritage Flush Sash (G17 Product of the Year) replicates the look of traditional timber windows and complements all types of homes, from period cottages to modern townhouses. Deceuninck’s sliding patio door, Slider24, is the best in the market for energy efficiency, security, weather performance and 26 colourways from stock, of course. No other slider comes close.

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