- Thermoseal Group -




Highest Customer Satisfaction Ratings for Thermoseal Group

The results are in for Thermoseal Group, with the UK’s leading specialist insulated glass (IG) component manufacturer and distributor of over 2,000 IG products, reporting highest ever customer satisfaction ratings from its latest Customer Satisfaction Survey.

With 38 years supplying to the window industry, Thermoseal Group supplies to the majority of IG manufacturers in the UK and now to a range of export customers in 22 countries across 5 continents. Its long-standing service to the industry is a direct result of its focus on customers and ability to respond quickly to market demand.

The Group’s Head of Marketing and Communications, Samantha Hill, tells us: “The data collected is invaluable to our continual efforts to provide a premium service to customers. As any intelligent supplier would do, we value our customers and take all feedback on board to improve our products and service. As we have increased our focus on manufacturing, working with customers has become more important to us in developing our products to suit current manufacturing methods, whilst ensuring we offer industry-leading product performance. This is why we have set up our own Technical Centre and EN1279 test facilities to ensure that we continually enhance our products, closely monitor the quality and focus on innovating new products to futureproof our offering.

“The Customer Satisfaction Survey is just part of what we do to ensure that we maintain 2-way communication with our customers. Our dedicated account managers continually seek customer feedback and work closely with our technical centre and branch operations to improve our products and service. We also have a range of product trials running with a selection of our long-standing customers to ensure that the products we introduce into the market are worthy of our industry-leading status.

“Our survey is distributed to all of our customers and contains a range of questions relating to our products and service. There are also some key questions in there seeking opinions on the industry and future plans. This way we can work with them to ensure that we continue to meet their requirements. In the latest survey, we achieved the highest customer ratings yet, with the average overall rating of 96% with the knowledge and capability of our sales team commended throughout. We are obviously delighted with the results.

“Our customers gave us some invaluable product feedback and suggestions for future innovation which we are currently reviewing in line with our plans to develop new products. The service feedback was also extremely helpful and as a result we are already putting new systems and processes in place to ensure that we offer the best service available. Part of these plans include a new delivery tracking system and a premium website with a range of new services to improve the way we interact with our customers. We are also working with customers to carry out presentations and tailored training on our Thermobar and Thermoflex Warm Edge Spacer Systems and their contribution in the production of highest performance IG units.

“As a thank you to all customers completing the survey, Thermoseal Group entered all respondents into a prize draw. Mark Christie from Christie Glass and Louise Wright from Windowright Ltd were both presented with a FitBit Charge 2 and Andrew McKenzie from Ace Glazing received a nice champagne to celebrate with us.

“Thank you to all customers for taking part in the survey. We value your feedback and will look to strive for 100% next time.”


News title: -    Highest Customer Satisfaction Ratings for Thermoseal Group
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Company Overview For

Thermoseal Group

1) Thermoseal Group Limited is - Dedicated to Insulated Glass. It is the largest specialist insulated glass (IG) component manufacturer and distributor in the UK, supplying over 1,500 insulated glass components including the largest combined sales volume of spacer bar sold into the UK market. The Group also supplies a wide range of glass manufacturing machinery produced by its expert engineering team with the skills and facilities to design and build machinery tailor-made to customer requirements. With over 35 years of experience working in the window industry, the Group has recently invested in excess of £5 million to turn its hand to large scale manufacturing of warm edge spacers (both flexible and rigid), as well as injection moulding bespoke fittings in-house. Perma Led adhesive lead strip is also manufactured in-house.

Thermoseal Group now has its own Innovation Centre dedicated to developing and testing high quality thermally efficient and IG manufacturer-focused products. It is the only UK IG component supplier with its own EN1279 testing facility.

As a member of the Glass and Glazing Federation (GGF) and Bundesverband Flachglas (BF), Thermoseal Group is dedicated to helping to improving standards and helping to shape the future of the insulated glass industry.

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