When market opportunities arise it sometimes takes a while for the new product, service or sector to gain momentum. Timber replica PVC-U windows targeted at the Heritage sector is gathering pace now, but there are some fabricators and installers that are still holding back. That’s why Deceuninck is pleased to announce it’s over and above support in this sector.
“We launched our comprehensive Heritage Window Collection at the beginning of the year and as we’ve reported recently, demand for the product has exceeded our expectations,” explains Rob McGlennon of Deceuninck. “The reason for this success is in part thanks to the fact we have designed and manufactured a unique and innovative product, but it’s also thanks to the tangible support we have offered customers alongside.
“Our approach is built on relationships – building honest and open relationships with our customers to make sure we’re giving them what they need to succeed. We don’t make the sale and walk away – we offer ongoing support to help customers understand and maximise on the opportunities in the Heritage sector.
“Our dedicated sales team remain active with our existing customers long after they have become customers. We see this as part of the customer/supplier relationship. Our sales and marketing departments spend time with customers to find out what support they need to achieve their business growth targets and in what ways we can help. We offer a vast resource of experience and expertise that can be used by our network of fabricators and their installer customers. It’s something we intend to build on further too.”
Here’s what Natalie Witczak, Senior Business Manager at Connaught Windows and Deceuninck customer has to say: “As a market leading Systems Company we expected Deceuninck to supply us with a certain level of support but they really do go above and beyond. The marketing team has provided us with a number of different brochures which we offer to our customers for sales support, along with profile colour bar sections to support our customers on site. They have also been a great support for those customers with showrooms who want sample windows. We want the right products and great service from our suppliers but Deceuninck genuinely delivers so much more than this which in turn helps us and our customers stand out from the competition.”
Rob McGlennon concludes: “With more added benefits such as having 26 colourways of profile, ancillaries, cills and trims in stock for our customers to access within their normal delivery times and such a vast array of marketing materials available to our customers and their installer customers to achieve pull through demand for our Heritage Window Collection, on behalf of our fabricators, our customers can rest assured that the lucrative Heritage sector is completely within their grasp.”
Contact Carol Hearn on 01249 816969 to find out more.