Phoenix Doors, part of MASCO UK Window Group, has strengthened its customer services team with two key appointments reflecting changes that are needed in the way the fast-growing composite door and PVC-U door panel manufacturer looks after its customers.
Jason Donnelly has been appointed Customer Service Office Manager, while Will Reader has rejoined the company in a new proactive client-facing role as Customer Experience Manager.
In his new position, Jason brings extensive Network Rail management experience to leading a small team responsible for both internal and external customer relationships. He comments:“I’m enjoying a fresh challenge in a new industry and looking forward to helping deliver an excellent service throughout to all our customers.”
A major part of Will’s new role will involve discussing issues and meeting with customers, many of whom he knows already from his previous sales office experience at Phoenix.
Commenting on the appointments, Haydon Statham, Sales Director says: “As Phoenix Doors continues to grow, we are changing the way we care for our customers and respond to their needs in line with the Group’s philosophy. Both Jason and Will bring considerable knowledge, experience and skills to drive and implement change and improvements in customer service.”