Suffolk-based Network VEKA member, Frames Conservatories Direct has further bolstered its reputation for high standards and quality service by attaining Approved status from Suffolk County Council Trading Standards.
The Bury St Edmunds company underwent a thorough vetting process from Trading Standards and online trusted-tradespeople directory Checkatrade to demonstrate its credentials in a number of crucial fields. The two organisations are collaborating on a scheme that will help consumers find traders they can trust and rely on throughout Suffolk.
Network VEKA similarly ensures companies meet a high and exacting set of standards to gain membership, and continually monitors homeowner approval and other indicators to ensure those levels are maintained. Presently, customer satisfaction scores average around 97% compared to an industry norm of just 83%.
Frames Conservatories Direct joined the pioneering installer support organisation in 2013; soon being recognised with the Network VEKA Award for Best Newcomer in 2014 and Overall Winner in the two years since.
Adrian Lewis, Managing Director of Frames Conservatories Direct commented: “In an industry where consumer trust is paramount and the shadows of shady salesmen from the 1980s and 90s still loom large, we are proud to be accredited by organisations that offer homeowners an informed and trustworthy choice.
“Our Trading Standards Approval shows customers that we are financially stable, appropriately insured, and have all the necessary accreditations and qualifications to deliver an impeccable and dependable service. We look forward to supplementing the sales leads we receive through Network VEKA with the Suffolk-specific queries this will generate. The assessment was rigorous, but – as it shares so many of the criteria integral to our Network membership – I’m proud to say we took it in our stride.”
To learn more about Frames Conservatories Direct, including its community and charity work in the Suffolk area, visit www.fcdhomeimprovements.co.uk.
The new Network VEKA website, with dedicated areas for trade and consumer visitors is now live at www.networkveka.co.uk