The Window Company (Contracts) has joined the elite group of installers holding the Kitemark for window installation based on BS8213-4, and has become the first company to complete the Kitemark process as a new applicant since the publication of the 2016 version of the standard.
The Chelmsford based commercial installer boasts that it now has the safest, best trained and most highly motivated workforce in the UK.
The Window Company (Contracts) already had a comprehensive training programme in place before it decided to apply for Kitemark accreditation, but the more joined up approach it has taken this year has helped it to create an even more efficient training framework and to effectively standardise the training language used throughout the business.
Director Katie Thornton, who is responsible for administering the company’s entire training programme, commented: “The Kitemark is very much the gold standard for installation training so to be the first new recipient of the 2016 revised version is an incredible honour.
“As well as the obvious commercial benefits which we think it will deliver for us in terms of winning and retaining contracts, it has also helped us to create a continual professional development programme for every single member of staff for the first time. I think this will inevitably lead to even better performance and improved staff retention.
“As the administrator of the training, I’m obviously particularly delighted that the training plan and programme which we put together to achieve the Kitemark has now been shared with the GGF as evidence of best practice in the industry.”
The Window Company (Contracts) has invested almost £100,000 in training this year, spread across more than 70 external training courses and a brand new apprenticeship programme, as well as in the production of an entirely new Survey and Installation Manual and standardised Toolbox Talks procedural documents.
The company has also benefited from working closely with suppliers and partners across the industry for additional training demands including, for example, fabrication training from Polyframe, CPDs delivered by REHAU and fire door installation training in conjunction with Door-Stop International.
Moving forward, it is using its vast database of more than 11,000 customer records to monitor additional training requirements, and has already implemented new feedback sessions with staff to identify any potential areas for further improvement.