Edgetech UK, the voice for energy efficient glazing, is one of the first companies in the industry to be accredited with the updated quality standard ISO 9001:2015, proving the company’s dedication to offering the best products and service for customers.
The quality review came out in August and the ISO 9001 standard was changed this year to meet the increasingly complex way that businesses work. “The updated standard ISO 9001:2015 much more closely reflects the way Edgetech already manages its quality service systems,” says John Stark, Works Manager at Edgetech UK. “Our quick response to achieve the new standard has put Edgetech ahead of the game.”
The criteria for ISO 9001 is to make sure that businesses are consistently offering good products and services to their customers. The standards are regularly updated to reflect improving business practices. The newly revised standards have a big focus on risk and risk assessment.
Edgetech already has an extensive risk assessment strategy in place and ensures security of supply for customers by manufacturing and storing products locally with the added back-up of manufacturing facilities in Europe and the US. Feedback from customers has been positive. They consistently receive a quality product with a quality service.
“When a new revision comes in, we compare the new guidelines with our existing systems to check there are no gaps and develop plans to implement new requirements.”
As well as maintaining product quality, the new ISO 9001 requires that all in-house processes undergo rigorous checks during audits, including environment, logistics, training and health & safety. Every process involved to get an order dispatched to customers is assessed to ensure companies offer consistently a top-quality service for customers.
“The new ISO standard looks at quality management across the entire business and is encouraging more leadership engagement and supply chain management too,” adds John. “These are both things that Edgetech already does well, with annual audits with suppliers and active involvement from the whole Edgetech team.”
This early ISO 9001:2015 standard for Edgetech proves its commitment to a complete and quality service for customers.