Leading systems company Deceuninck has received very positive customer feedback in a recent survey measuring satisfaction rates, customer priorities and Deceuninck’s overall performance.
Customers rated Deceuninck UK’s performance across a broad range of attributes. On-time delivery and customer service were rated outstanding, along with product quality, product appearance and features, service quality and relationships.
Deceuninck Online, Deceuninck’s proprietary electronic ordering system, achieved an almost perfect score of 9 out of 10.
Fabricators of other systems usually discover their delivery is short of key items when the truck arrives without them. That causes huge disruption to their manufacturing schedules, and disruption and frustration for their installer customers. And their homeowner customers! It’s a long term problem for the industry. Not having profile, and foiled profile in particular, in stock is bad enough. Keeping customers in suspense is worse.
Using Deceuninck Online, customers have complete transparency. They can look online directly into Deceuninck’s vast warehouse in Calne when they are ordering. They confirm that the profile they want is there – keeping it in stock is part of Deceuninck’s customer commitment - and put their name on whatever they want, from a single length of profile to a stillage or more, knowing it will be delivered on their next delivery. In the words of one customer: “It’s brilliant!”
Customers were also asked which words they associate with Deceuninck. The most highly ranked were ‘successful’, ‘growing’ and ‘premium brand’. The customers also indicated which factors they consider to be most important about their relationship with Deceuninck. ‘Good support’, ‘service’ and ‘products’ were among the most commonly used words.
Deceuninck Sales Director Rob McGlennon says: “The results from the customer survey are extremely positive. Our customers are pleased with us, so we’re pleased. We scored in the nineties for product quality, product availability and on-time deliveries, which is a fantastic result and a testament to all our hard work.
“We value customer feedback and are constantly looking for ways to improve our business and achieve our objectives. At Deceuninck, supporting your business is our business, so helping customers grow and develop will always be at the heart of everything we do.”