- Deceuninck -

Customers rate Deceuninck ‘outstanding’!


Customers rated Deceuninck as outstanding across the board

Leading systems company Deceuninck has received very positive customer feedback in a recent survey measuring satisfaction rates, customer priorities and Deceuninck’s overall performance.

Customers rated Deceuninck UK’s performance across a broad range of attributes. On-time delivery and customer service were rated outstanding, along with product quality, product appearance and features, service quality and relationships.

Deceuninck Online, Deceuninck’s proprietary electronic ordering system, achieved an almost perfect score of 9 out of 10.

Fabricators of other systems usually discover their delivery is short of key items when the truck arrives without them. That causes huge disruption to their manufacturing schedules, and disruption and frustration for their installer customers. And their homeowner customers! It’s a long term problem for the industry. Not having profile, and foiled profile in particular, in stock is bad enough. Keeping customers in suspense is worse.

Using Deceuninck Online, customers have complete transparency. They can look online directly into Deceuninck’s vast warehouse in Calne when they are ordering. They confirm that the profile they want is there – keeping it in stock is part of Deceuninck’s customer commitment - and put their name on whatever they want, from a single length of profile to a stillage or more, knowing it will be delivered on their next delivery. In the words of one customer: “It’s brilliant!”

Customers were also asked which words they associate with Deceuninck. The most highly ranked were ‘successful’, ‘growing’ and ‘premium brand’. The customers also indicated which factors they consider to be most important about their relationship with Deceuninck. ‘Good support’, ‘service’ and ‘products’ were among the most commonly used words.

Deceuninck Sales Director Rob McGlennon says: “The results from the customer survey are extremely positive. Our customers are pleased with us, so we’re pleased. We scored in the nineties for product quality, product availability and on-time deliveries, which is a fantastic result and a testament to all our hard work.

“We value customer feedback and are constantly looking for ways to improve our business and achieve our objectives. At Deceuninck, supporting your business is our business, so helping customers grow and develop will always be at the heart of everything we do.”



News title: -    Customers rate Deceuninck ‘outstanding’!
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Deceuninck

Founded in 1937, Deceuninck is one of the world’s major PVC-U window and door systems companies. Deceuninck has been established for over 30 years in the UK, with production, distribution and head office in Calne, Wiltshire. It is in the top three in most major world markets, and is a leader in innovation, sustainability, colour and design.

Deceuninck products are premium brand, highly rated by homeowners for appearance and kerbside appeal. As a committed innovator, Deceuninck aims to make better quality, more energy efficient products to help its fabricator customers sell more at improved margins.

Deceuninck is known for its ‘pretty’ windows with inbuilt symmetry and clean sightlines. Its Heritage Window Collection helps fabricators and installers stand out in the market with a choice of beautiful Flush Sash, Chamfered and Sculptured windows and doors. The award-winning Heritage Flush Sash (G17 Product of the Year) replicates the look of traditional timber windows and complements all types of homes, from period cottages to modern townhouses. Deceuninck’s sliding patio door, Slider24, is the best in the market for energy efficiency, security, weather performance and 26 colourways from stock, of course. No other slider comes close.

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