Earlier this year, fast-moving fabricator Astraseal launched its AstraSEAL of Approval, seeking to highlight the huge range of value-added services it offers its customers – and now, the innovative scheme has been nominated as Customer Care Initiative of the Year at the 2016 G Awards.
Astraseal is committed to maximising efficiency, guaranteeing quality and eliminating mistakes – and as a result of the AstraSEAL scheme, customers who buy from the fabricator enjoy an extensive array of benefits, including a fast-track remake service, on-site surveying by a NVQ-qualified surveying team, exhaustive conservatory roof testing, online ordering and a best price guarantee.
Astraseal’s experienced support team are on hand to answer questions anytime during the working day, and a wealth of technical and installation information is made available to all customers from a dedicated website, www.astrasealdownloads.com. What’s more, the fabricator offers its trade customers a comprehensive three-stage training programme for any staff member – with the first phase covering product training, the second covering fabrication, and the third covering installation. The courses can be delivered either on a day to day basis, or as a week-long intensive programme, and both give trade clients hands-on experience of the inner workings of Astraseal’s factories and showrooms, and conducting installations with Astraseal’s commercial division or its retail-focused sister company Win-Dor.
“We’re obviously delighted to have been nominated for a G Award”, commented marketing manager Zac Nedimovic. “At Astraseal, we take our responsibility to our customers extremely seriously. We know their livelihoods depend on the quality of products we provide them – and the AstraSEAL scheme is our commitment to doing the absolute utmost to deliver an exceptional level of service.”
Astraseal is one of the UK’s largest and longest established fabricators, with a comprehensive portfolio that includes the full range of REHAU windows and doors, Synseal inline sliders, vertical sliders and Global conservatory roofs. They also offer aluminium windows, doors, curtain walling and shop fronts made with the Smarts and Reynaers profiles, and composite doors, set in either a REHAU S706 or Eurocell Eurologik outer frame. The company continues to extensively invest in boosting productivity and customer service.