One of Yorkshire’s fastest growing companies, Conservatory Outlet, has restructured its order processing department to preserve the personalised service it delivered as a smaller company.
The fabricator’s ten-strong order processing department has been split equally into two teams which will serve twelve clients each, putting more than 2,000 frames per week into production.
Between 2012 and 2015 the Wakefield-based uPVC and aluminium manufacturer doubled its turnover whilst strictly honouring its one-client-per-region network business model, and in the past 12 months Conservatory Outlet has also been listed as one of the Top 30 fabricators in the industry by turnover; one of 1,000 inspirational companies in Britain; and one of the 50 fastest growing businesses in Yorkshire.
As a direct result of its continued success Conservatory Outlet now employs 130 people, a quarter of whom are office-based. The new order processing teams will be led by two of the most experienced individuals in the business – Darren Pollard and Phil Wilson – who between them boast nearly two decades of company experience.
Darren is now in his tenth year as a manager at Conservatory Outlet and, across eight years, Phil has spent significant periods of time in several crucial departments, including order processing, IT and purchasing. The members of staff within Darren and Phil’s respective teams have been carefully selected so that each team has the optimum skillset to support the clients that they are responsible for.
Michael Giscombe, managing director, said: ‘It is important that, throughout growth, we continue to enable close working relationships between the people in our business and our customers’ businesses. The service that we offer to each client is based on a sound understanding of their operational procedures, specification preferences and technical requirements – knowledge that we’ve been able to accrue thanks to our business model and purposely restricted number of customers.’