With almost 20 years’ experience in supplying windows, doors and conservatories to the trade, HWL Trade Frames prides itself on offering high quality products backed with excellent customer service. In turn, this is what they have come to expect from the service providers they partner with and is nothing short on what they get from their latest partnership with CENSolutions.
“We recently made the switch to CENSolutions after we felt our previous certification suppliers were no longer representative of the current market,” explains Graham Howatson, Operations Director at HWL. “We didn’t feel there were enough quality checks taking place and we weren’t happy with the level of service we were receiving. CENSolutions came highly recommended to us, so we met with the team and it was agreed that their CMS Quality Mark compliance packages would suit the needs of our business.
“So far our experience of working with CENSolutions has been a positive one. They are friendly and knowledgeable and seem genuinely keen to make the compliance process as simple and hassle free as possible. They have been proactive in terms of resolving any issues and have been helpful and flexible in their approach. In order to maintain our accreditation we will need to undergo regular audits on our manufacturing process. We welcome these as it is a great way for us and our customers to know that we are doing everything to the highest standard in order to deliver on quality.”
Rob Small, Independent Consultant for CENSolutions adds: “It’s been a pleasure taking HWL Trade Frames through our CMS Quality Mark. Working in close cooperation with ER Certification, we have been able to ensure compliance has been achieved quickly and efficiently – which is a credit to them as a manufacturer. The entire process has run smoothly, which means they are doing everything they should be to ensure they offer their customers some of the best products on the market.”