Trade Windows Bristol has been a partner of Spectus Systems since the company realised the potential of PVC-U windows in 1985 – and hasn’t looked back since. The company celebrated the 30-year relationship by signing a supply agreement for a further three years. And as the firm’s managing directors, founder Mike Richardson and Paul Dibble said emphatically during the signing: “We’re not going to change now!”
Loyalty and continuity thread through the company, which sells exclusively to the trade; some of its 70 staff has been with the firm for 30 years and a number of its customers have been trading with Trade Windows for more than 25 years. Business has never been better says Mike and Paul: ”We have a good reputation that continues to spread, largely I believe because of our focus on quality and service. We stick to what we know and make sure we do it well.”
Continued expansion has led to the purchase of an additional factory nearby where Trade Windows will be relocating its expanding aluminium fabrication, opening up more space for PVC-U manufacturing. “We are doing well and have recently invested in production equipment to raise output from our average of around 700 frames a week, to a thousand,” explained Mike.
A recent focus on marketing, including the appointment of marketing manager Joe Uppington, has so far brought the benefits of online quoting and a smartphone app for iPhone and Android, all of which are designed to make life easier for customers and help drive up sales.
The company uses the Spectus Elite 63 and Elite 70 systems to produce a full range of windows and doors, as well as manufacturing fully reversible, vertical sliding sashes and patio doors. More than 25 colour foils and triple glazing across all Spectrum Elite styles ensures almost unlimited options.
When asked if Trade Windows will be using Spectus for the next 30 years, Mike said: “I don’t see why not. We have been offered alternatives by competitors countless times but we won’t be changing whilst I’m still around.”
Looking to the future, Mike said: “We promote from within and encourage our young people to make decisions and we have also appointed two new directors, Martin Rowe and Julian Brennan, who will take the company forward.”
Spectus Systems Sales Director, Wolfgang Gorner said of Trade Windows: “This is a great milestone to achieve with Trade Windows, Bristol and I hope we keep growing together for another 30 years - and more! We have grown together in that time. Both businesses have seen a lot of changes but it’s a great partnership, one that transcends the usual supplier/customer arrangement, which in fact is how it should be.”