- Swisspacer -

Customers rate SWISSPACER highly or very highly in satisfaction survey


Customers rate SWISSPACER Ultimate highly

SWISSPACER is delighted with the results of its latest customer survey. Customers from around the world took part in the survey and rated SWISSPACER highly in customer service, technical and marketing support, performance and product range. Customers rated SWISSPACER very favourably compared to competitors.

SWISSPACER’s next generation spacer bar, ULTIMATE, has the best thermal performance of all other warm edge spacer bars. Eighty percent of those questioned in the survey said Ultimate’s PSI value was better or much better than competitor products. That was not an unexpected finding given that overall, 92% of respondents rated SWISSPACER’s product range as good or very good.

Eighty-three percent rated SWISSPACER’s technical performance as good or very good compared to competitors. Eighty-five percent said SWISSPACER’s appearance was good or very good compared to competitors, and 82% felt technical support was good or very good compared to rival companies. Seventy-five percent said response times were good or very good, with 78% rating SWISSPACER’s general service as good or very good. SWISSPACER also scored highly for innovation as 90% of those questioned said SWISSPACER was innovative or very innovative.

Peter Appel, SWISSPACER Marketing and Sales Director comments: “Once again SWISSPACER has scored highly in our customer satisfaction survey. In fact, customers were even happier than when we last surveyed them in 2012. We value our customers and appreciate their opinions. This feedback shows where we are doing a good job. It also tells us where we can improve so we can give them even better support and experience in the future.”



News title: -    Customers rate SWISSPACER highly or very highly in satisfaction survey
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Swisspacer

Formed in 1998 Swisspacer is part of Saint-Gobain Glass Solutions. The company has experienced massive growth in the UK over the past 2 years. Its no-investment needed price benefit has been a key advantage that has attracted sealed unit manufacturers and window fabricators and fuelled its growth.

The manufacturing and head office is in Switzerland and a second manufacturing facility is established in Germany. Much investment is taking place to expand production capacity to ensure that Swisspacer is able to satisfy the dramatic ongoing growth in demand for its high performance warm edge spacer bar products.

Swisspacer has a growing network of leading sealed unit manufacturers in the UK and Ireland using its products, including Solaglas, Pilkington, Carey Glass, Supaseal, Custom Glass, Uniglaze2, Glass Systems, Clayton Glass, System 3 and Hollow Seal among others.

Swisspacer exactly matches the shape and dimensions of aluminium spacers, and being rigid and self supporting it handles in a similar way. And because there is no need to invest in expensive new machinery, it makes it very easy to get up and running with warm edge. Automated solutions are however available from Lisec, Saint-Gobain Seva and Rottler and Ruediger.

Independent tests conducted by IFT Rosenheim, the leading European independent fenestration research and test facility, showed that Swisspacer V had the best PSI values of all the other leading brands of spacer bar that were submitted for testing. Using Swisspacer thermal insulation (U-value) can be improved by up to 20%. Swisspacer V and Swisspacer perform very well in the Window Energy Rating Scheme.

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