Deceuninck is holding a series of Customer Days with its business-hungry ambitious fabricators. The events bring Deceuninck and its customers together with their customers and prospects.
The first Customer Day took place in London and, most recently in Hampshire, with Deceuninck fabricator Connaught Windows. More than 100 fabricators and installers attended the two events. More are planned in the coming months.
Roy Frost, Deceuninck’s UK Managing Director, explains: “Relationships are the most important things in business. Money can’t buy good chemistry and long-lasting relationships. It's all about mutual respect and finding people who believe in you, your products or services.
“It’s like creating an army to help you push a boulder up a hill. It’s much easier and more rewarding when everyone works together. You develop relationships with people who don't just understand your particular expertise, product or service, but who are excited and buzzing about what you do. You stay connected with them and give them value, and they'll tell others who can benefit your business. And that’s exactly what our Customer Days are all about.”
Roy adds: “With a packed programme covering Deceuninck’s latest innovations, tailored marketing support and opportunities to get hands-on with our latest products, feedback from both events has been dynamite.”
Linda Witczak, Director of Connaught Windows says: “Customer feedback was overwhelmingly positive. Our longstanding customers said the day strongly reinforced their existing confidence in us as their supplier. It also had a significant impact on prospect customers’ future intentions. Many prospects told me they will swap their supplier in the near future and are looking forward to building long term relationships with us.”
Have you ever asked how customer relationships drive your business? Relationships – true partnering - is just one of the many things that makes Deceuninck different. If you’d like to attend a Deceuninck Customer Day in your area to see what a difference it can make to your installation business call Carol Hearn on 01249 816969.