Gold Seal Homecare has praised the installation team at Business Micros for their skill and commitment in commissioning a new machine link at its Glasgow factory.
Gold Seal, which fabricates in the Profile 22 system, was upgrading its existing cutting centre recently to a more advanced machining centre but was hit by a series of engineering glitches. These threatened to delay the installation of the new machine and to disrupt its window production.
John McNamee, the MD at Gold Seal, said it was Chris Bailey of Business Micros who was the driving force in getting the installation back on track and ensuring that the new machine was up and running on schedule.
John said: “Without Chris’ intervention, we would certainly have struggled to get the machine centre running properly in the time we had allowed. He really impressed us with his commitment and his support – he worked all day and all evening and didn’t leave until everything was right back on track.”
Chris installed an Evolution machine centre link at Gold Seal enabling the company to fully integrate the machine with the rest of its Evolution manufacturing and processing software.
Chris adds: “Our vast experience in commissioning machine centres means we can often help out on the engineering side as well as installing the software. There are very few problems we haven’t seen before and at Gold Seal we were able to help identify the faults fairly quickly and offer advice as well as technical support.
“It was great to feel that our help was appreciated. Gold Seal has been a Business Micros customers since it was established 25 years ago and I think this latest installation has reinforced the partnership between us.”
Gold Seal Homecare, based in Dykehead Street, Glasgow, manufactures around 250 frames per week for customers in the trade, new build and commercial sectors.