Thermoseal Group¹, manufacturer of Thermobar and Thermoflex warm edge spacers, offers thanks to its customers who completed the Group’s recent customer satisfaction survey. Results showed a marked increase in the rating that customers gave to the Group’s services and additional questions gave the Group further insight into warm edge spacer and industry views.
Marketing Manager, Samantha Hill comments: “In recent years, we have invested time and funds into improving the service we offer to customers. We now have a Customer Relationship Management System in place which allows us to share customer information across the business with the aim of offering a seamless service. We have also: increased the number of vehicles in our fleet; brought much of the manufacturing of products in-house where we can control the quality; developed the online services we offer; and we are now in the midst of implementing a bar coding system to improve the accuracy of our order processing.
“Much of this is as a result of feedback from customers and we aim to continue to strive to offer the best service that we can. Our incentive was a prize draw and winner Dave McCabe from Glass Direct, Birmingham was presented with an I-Pad 2, while runner-up Wayne Fitzmartin from Regency Glass was given various bottles of Champagne.
“Overall we were delighted with the results of the survey and welcomed all comments from customers which will help us to continue to improve the service we offer. I would personally like to thank everyone for taking the time to fill the survey in for us. Thank you.”