When you’re looking for a fabrication partner, what do you look for? A wealth of warranties to protect you and your business? A comprehensive product list so you’ve got a one-stop shop when it comes to placing orders? A competitive pricing policy so you can be sure you’re getting a good deal? Strong customer service and marketing support so you can be confident your fabricator is on your side? In short, an offering designed to help you and your business through the recession?
Glazerite’s warranties are impeccable. The company uses the Edgetech warm edge super spacer, which gives installers an optional 20 years’ glass warranty through the Edgetech dealership. It was the first fabricator to promote the Maco Secure + scheme which allows customers that join the scheme to offer a 10 year warranty on Maco locking systems and up to £1000 break in warranty. It uses Planitherm glass, which means that installers can become members of the Planitherm Installer Scheme. And that last warranty is something that can have extremely positive benefits, as one based installer recently found out.
Hardmans, based on the Wirrall, recently installed new windows for a customer, Mrs Gordon. Because Mrs Gordon had chosen Hardmans, a Glazerite customer and Planitherm installer, she was entitled to enter a prize draw to win the cost of her windows back. She duly entered – and won! Mrs Gordon was understandably delighted, as was Hardmans, not least because it provided the perfect opportunity for some valuable PR.
But the Glazerite offering doesn’t end with its warranties. The credentials of Glazerite’s product range are second to none too. It manufactures VEKA systems, giving customers the reassurance of quality and cutting edge design. Secured By Design options give homeowners peace of mind and everything is competitively priced to help installers give their customers value for money.
As Glazerite’s annual customer surveys demonstrate, as well as valuing the product range, customers also value the “above and beyond” service and support on offer. All products are currently kitemarked and all will be CE marked after 1 July 2013 to help keep installers in line with current legislation at all times. There is a comprehensive marketing support package to help installers find and close leads. Order turnaround times average five working days, making it easy for customers to plan their installation schedule.
Glazerite can’t guarantee that all its customers will benefit from such a perfect PR opportunity as Hardmans. But it can guarantee a comprehensive product range, proactive customer service and support along with a wealth of warranties to give added peace of mind and beat off the competition.