When Dekko Window Systems Ltd decided to make the switch from one of the larger, more traditional accreditation providers, they were looking for a more customer focused and cost effective solution to their quality compliance requirements. That's why they turned to the leading consultancy and test facility for the window, door and glazing industries, CENSolutions. Kurt Greatrex, Sales Director at Dekko Window Systems explains: ”Established five years ago - but with years and years of industry experience in the company - Dekko Window Systems is a large Cheshire based trade fabricator. We manufacture 1,200 Deceuninck/Kommerling frames per week and supply direct to installers as well as via our three nationwide trade counters. We decided earlier this year that we needed to switch test houses, as we found working with a larger company had its limitations. Having reviewed the options available, we soon realised CENSolutions and their CMS Quality Mark EN 14351 was the right choice for us.
“We really bought in to the personal approach from CENSolutions and already appreciate the much more flexible way in which they approach helping customers. We have found them to be much more accessible compared with what we were used to – even to the point that they’re happy to call in to see us, when we need them, in order to help us. But the best part about it is that the overall package is much more cost effective, so we are getting an even better service that offers better value for money.”
Wayne Rogerson, Joint Managing Director of CENSolutions adds: “Dekko Windows Systems is a typical example of a trade fabricator looking for support with accreditation. They need a flexible approach from a supplier who can offer to fit around them and we are delighted they chose to work with CENSolutions.
“At CENSolutions, we believe in the importance of being accessible and approachable as we understand the importance of being there for our customers when they need us. We are industry professionals with a commitment and passion to deliver what our industry needs, especially during these tough economic times. When we formed CENSolutions in 2003, our mission was to bring a completely different approach to providing 3rd party certification, testing and consultancy. It is great to hear from customers that we are still delivering on that objective and that will continue. Dekko Window Systems joins an increasing number of companies now working with us and the CMS Quality Mark.”
For more information on CENSolutions visit www.censolutions.com or call 01785 716625. Alternatively, contact Dekko Window Systems on 0161 406 0055.