CORGI Fenestration

CORGI Fenestration launches its covid 19 operating code

CORGI Fenestration has produced a Covid-19 Operating Code for Installers of replacement windows and doors in domestic properties and a corresponding Consumer Guide for homeowners. They are free and available to all as downloadable documents on the CORGI Fenestration website –

They cover the measures that should to be taken by installers to protect themselves and their customers whilst working and the responsibilities that homeowners have to minimise any risks to workers that operate in their properties.

“We have written our Covid-19 Operating Code and Consumer Guide in preparation for the relaxing of lockdown restrictions by the Government and after consultation with the industry. Hopefully these will allow operatives to work in homes on non-essential installations using common sense measures to social distance wherever possible and use practical hygiene procedures to minimise risks of cross contamination,” commented Jacqui Crawford, CORGI Fenestration Chief Operating Officer, and the author of the documents. “They can also be used by operatives that are currently undertaking essential work in homes – which we believe only includes emergency repairs of windows and doors.”

The Code and Guide have taken current Government approved methodologies from other sectors and inserted them into real installer work practices, procedures and situations.

The CORGI Fenestration Covid-19 Operating Code covers everything from the quotation and sales process (no face-to-face interaction) to safe surveying and installation, to job sign off. The Consumer Guide tells the homeowner what they can expect from an installer following the Code and what their responsibilities are too (ranging from advising the installation company if they or any of the household have Covid-19 symptoms to wiping down frames and work areas).

“Information already provided about working practices has been limited to generic construction sector guidelines. We don’t think they go far enough and have therefore created our own very specific Code for installers entering inhabited domestic properties,” added Crawford. “As this crisis and resultant restrictions look as if they will be with us for some time our industry needs to face up to the new realities and operate accordingly.”

CORGI Fenestration is very supportive of industry initiatives along the manufacturing and supply chain to get the sector moving again. “However, we think that as big an issue will be weak demand. Quite understandably homeowners could be reluctant to have workers in their homes. Installers operating our Covid-19 Operating Code, with its very visible measures, could go some way to minimise those concerns,” Crawford concluded.

About Jacqueline Crawford MSc MIOD

Jacqui is a qualified engineer with considerable experience of Certification Schemes and legislation and Standards development. As an IRCA registered lead auditor, and UKAS Lead Assessor, she has participated in the peers’ assessment of International Accreditation Bodies. She has worked in senior positions for some of the main Certification Schemes and participated with government in the initial development of Competent Person Schemes.

Jacqui is a former Chair of the Competent Person Forum and member of MCS, Green Deal and Each Home Counts committees together with sitting on the steering committee and working groups for the development of PAS 2030, 2031 and 2035 relating to energy efficiency measures.

CORGI Fenestration

The whole supply chain can achieve CORGI Fenestration Registration – from system houses, fabricators, component and IGU manufacturers through to installers and repair and maintenance services. Both commercial and domestic building sectors are covered.

CORGI Fenestration has established a set of strict criteria for companies through which the highest of standards and management best practice can be recognised and publicised, such as QMS (Quality Management Systems).

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