Double Glazing and Conservatory Ombudsman Scheme (DGCOS)

DGCOS and Certass seal partnership agreement

Consumer protection organisation DGCOS and certification specialists Certass have agreed a partnership deal, commencing 1st August 2018. The agreement marks the start of close collaboration between the two groups, benefitting installers that are members of both and the industry as a whole.

Certass is widely recognised as one of the industry’s most respected and comprehensive competent person schemes. In addition, it also recently launched the Certass Trade Association, offering invaluable business and technical support to its members while promising to act as a voice promoting progress within the industry.

DGCOS are known as consumer protection champions, supporting homeowners who use their members with a comprehensive free package of protection that includes a consumer advice line, insurance backed guarantees, mediation and access to an independent Ombudsman. Installers that are part of the scheme often benefit from increased sales and margins through consumer confidence, backed up by impressive DGCOS marketing support.

Initially the partnership will see the two organisations work together on promoting the industry’s professionalism, while supporting installers in a range of areas, including business, technical and consumer issues. There will also be cross-promotion of the schemes between the Certass Trade Association and DGCOS, with specific benefits available to members of both. For instance, Certass members will be able to use DGCOS to cover their mandatory alternative dispute resolution (ADR) requirement, while the joining fee for new Certass members will be covered under the agreement between the two organisations.

Jon Vanstone, Chair of the Certass Trade Association comments on the partnership: “There’s a clear synergy between our organisation and DGCOS; both are focussed on promoting our industry and its professionalism to consumers, to the benefit of everyone. Certass lead the field in certification and installer support, while DGCOS leads the field on consumer advice and protection. By getting together and collaborating we can support and champion the installers that are out there every day offering great products and service to homeowners.”

Tony Pickup, founder of DGCOS, comments: “We’re known for our unrivalled consumer protection and support credentials, but an important part of what we do is promoting the quality and best practice of our members to consumers. I was delighted to see the launch of the Certass Trade Association, providing wide-ranging support to its members. It mirrors what we do but from a different angle, so the partnership between us makes sense – benefitting the industry as a whole by working and growing together.”

Double Glazing and Conservatory Ombudsman Scheme (DGCOS)

The Double Glazing and Conservatory Ombudsman Scheme was launched in January 2010. It offers homeowners effective peace of mind and protection if jobs go wrong and communications break down. Homeowners who use DGCOS members get access to professional mediators, independent inspectors and a legally binding dispute resolution service, all free of charge. DGCOS ensures that every customer of every member has deposit and work-in-progress insurance and an insurance-backed guarantee, provided by an approved supplier.

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