8 out of Top 10 ranked US window fabricators use Intercept® Warm Edge Spacer System

As many as 8 out of the Top 10 ranked US window fabricators use Intercept Warm Edge Spacer System, according to a new Customer Satisfaction Index Ranking carried out by global consumer marketing specialists J D Power and Associates.

J D Power is perhaps best known for its New and Used Car, Insurance, and Safety Ratings universally published in both the trade and consumer press and reported worldwide by the broadcast media.

The Customer Satisfaction Index Ranking for windows is the result of an inaugural survey, the Residential Window and Patio Door Builder and Remodeler Satisfaction Study, carried out by the firm and published in September 2006. The Top 10 Ranking is based entirely upon the responses given by consumers to J D Power consultants.

Designed to provide comprehensive information to assist window and patio door manufacturers in their efforts to improve customer satisfaction, according to the survey, “Simonton receives the highest ratings in four satisfaction factors: warranty and repair service; delivery; price and placing orders. Simonton is followed in the rankings by CertainTeed and Marvin in a tie, Andersen, Milgard, Pella, respectively.”

Ply Gem, Atrium Companies, Weather Shield, and Jeld-Wen completed the Top 10 Ranking.

All but two out of the Top 10 use Intercept Spacer Systems in their IG units.

Peter Baka, Business Development Manager at Intercept processing machinery developer GED Integrated Solutions, comments:

“This short customer list represents approximately 175,000 Intercept IG units manufactured each day, which is only part of the total daily global production for Intercept. Intercept Warm Edge Spacer Systems clearly help provide desirable levels of customer satisfaction, both in terms of warranty and reliability for the consumer once installed, and utilising GED processing equipment and software, creates manufacturing and order handling efficiencies in the factory.”

Glass manufacturer PPG introduced Intercept Spacer System in 1992. Since that time over 10 billion feet of Intercept has been incorporated into IG units fabricated using GED glass processing equipment.